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0800 650 654 24/7 Victims Information Line

Feedback and complaints

There are lots of community organisations and government agencies that provide services to victims of crime. They all aim to meet the standards set out in the Victims Code.

If organisations and agencies have been doing a good job, let them know. Feedback helps them to keep doing the things that are working well and make improvements to things that aren’t working as well.

However, if you believe you haven’t been treated fairly then you have the right to make a complaint.

You can find the complaints contact details for different government agencies here. Or you can submit your feedback or complaint using the online form below and the Victims Centre will forward it to the relevant agency for their response.

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