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0800 650 654 24/7 Victims Information Line

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    Accident compensation (ACC)

    If you suffer an injury as a result of a crime, ACC may be able to help pay some of your costs. ACC also covers: injuries caused by medical treatment injuries that develop gradually, because of work mental injuries resulting from sexual assault or abuse. Call ACC's claim information line - 0800 10...

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    Financial support after someone dies

    If someone in your family dies as a result of a criminal act, you can get help to cover some of your financial needs. Financial grants Financial grants are available to help you cover some of the costs related to the crime, including a lump sum payment, counselling sessions and assistance with trave...

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    Financial assistance for victims of serious crimes

    Victims of serious crime – such as homicide, sexual violence or violent assault – may be eligible for financial grants to help cover some of the costs of the crime. Victim Support administers payments of assistance on behalf of the Ministry of Justice. You do not need to be a client of Victim Su...

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    Insurance

    If some of your personal belongings are broken or stolen because of a crime, your household insurance may cover some of the loss. Contact your insurance company and the police as soon as possible (preferably the same day) after the crime. Tell them what happened. The insurance company may need detai...

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    Feedback and complaints

    There are lots of community organisations and government agencies that provide services to victims of crime. They all aim to meet the standards set out in the Victims Code. If organisations and agencies have been doing a good job, let them know. Feedback helps them to keep doing the things that are...

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    Police Safety Orders

    Police can issue a Police Safety Order to protect you and your children from family violence. Police might do this if they have been called out to a family violence incident.What does a Police Safety Order do?If the police issue a Police Safety Order, the abusive person must: immediately leave your...

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    The Victim Notification Register

    If you are the victim of a serious crime, you can choose to stay informed about what happens to the offender after they are sentenced by applying to go on the Victim Notification Register. Information you can receive Apply to go on the register Appoint a representative to receive information Wha...

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    Reporting a crime

    You may be worried about reporting a crime to the police – you may be worried about what your family will think, you might be frightened of pay back or you could be worried about a loss of privacy – but there are good reasons for reporting a crime.Why to report a crimeBy reporting a crime, you c...

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    How to report

    If it’s an emergency, call 111 and ask for the police. When it’s not an emergency you can call or visit your local police station You can take a support person or ask Victim Support to meet you (Victim Support 0800 842 846). A report should be made as soon as possible after the crime occurs. Thi...

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    Making a statement to police

    If you are the victim or witness of a crime, the officer in charge will ask you to make a detailed statement about what happened. This is different to reporting the crime. You may be asked to make a statement when you report the crime or later on. You do not need to have a lawyer when you make a sta...