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0800 650 654 24/7 Victims Information Line

Information and services for victims

In this section you can find the contact details for organisations that provide information and support for victims of crime in New Zealand (this is not an exhaustive list).

Click on the headings below for more information or contact the Victims Information Line on 0800 650 654 to speak to someone about finding a support service in your area that’s right for you.

You can also get legal assistance, support at court from a court victim advisor and referrals to safety services (if you are a victim of family violence).

If you are in immediate danger call 111 and ask for Police. They will respond immediately.

Are a victim of crime and need information

0800 VICTIM (0800 842 846)

Victim Support provide practial and emotional support and personal advocacy to all people affected by crime and trauma throughout New Zealand. Available 24/7.

0800 463 444

Neighbourhood Support works closely with the Police and other organisations in the community to reduce crime and improve safety.

0800 367 222

Free information and advice about a range of services and supports across New Zealand. There are more than 90 CABs in New Zealand.

Want to talk to someone or get counselling

0800 VICTIM (0800 842 846)

Families of homicide victims and victims of sexual violence and serious crimes may be able to get a financial grant to cover the cost of counselling sessions.

0800 543 354

A confidential and non-judgemental telephone counselling service. Available 24/7.

0800 376 633 or free txt 234

Youthline works with young people, their families and those supporting them to ensure young people know where to get help and can access support when they need it.

0800 611 116

Healthline is staffed by experienced registered nurses who can provide health information and advice on care. They can also provide information on health services in New Zealand.

0800 726 666

The Samaritans offer non-judgemental, confidential support to anyone who is lonely or in emotional distress. Available 24/7.

0800 111 757

The Depression Helpline is staffed by trained counsellors who can discuss your situation and find you the right support. Available 24/7.

Need an interpreter or language help

0800 788 877

Language Link is run by the Citizens Advice Bureau. CAB Language Link is free, independent and confidential. Interpreters available in 24 different languages.

0800 656 656

Language Line is a free telephone based interpreting service used by many government agencies, some doctors and city councils. The Office of Ethnic Community has information on how to use Language Line.

0800 4713 713 (TTY) or 0800 4715 715 (Voice)

A national relay service for New Zealand deaf, hearing impaired and speech impaired communities. Local and national calls are free. Available 24/7.

0800 650 654

You can get an interpreter at court. Complete the Request for an Interpreter form and take it to the court that is hearing the case before the date of the hearing. Talk to a Court Victim Advisor for help.

Are a victim of family violence
Police

111

If you are in immediate danger call 111 and ask for Police. They will respond immediately.

0800 REFUGE (0800 733 843)

Women's Refuges provide 24 hour support, advocacy and accommodation for women and their children experiencing family violence.

0508 744 633

Shine's domestic abuse helpling provides support and advice for anyone who is worried about their own situation or anyone else who might be living with domestic abuse.

0800 456 450

It's Not Ok helpline operators can give you information about where to go if you are experiencing or witnessing family violence, or want to change your own behaviour.

(04) 802 5402

A network (he kupenga) of community based organisations committed to the prevention of violence and safety of New Zealanders, particularly the safety of women and children.

0800 224 733

The courts provide safety programmes for people who have a protection order, access to safety services for victims of family violence and non-violence programmes for family violence offenders.

Are a victim of sexual violence
Police

111

If you are in immediate danger call 111 and ask for Police. They will respond immediately.

0800 883 300

Provides support for survivors of rape and sexual abuse, their families, friends and whanau. Call 0800 883 300 for contact details of your local centre.

(09) 623 1700

Has a 24 hour telephone crisis service and providers face to face therapy. Also provides advocacy and support to women going through the justice system.

(09) 360 4001

Works to prevent sexual violence through education and prevention activities. Also has information for those affected by sexual violence and contact details of support services.

(03) 377 6747

Offers one to one, peer and support groups for survivors and their significant others. Call (03) 377 6747 to see if there is a support group near you.

(04) 385 9176

TOAH-NNEST is a network of organisations that provide specialist sexual violence services. The website also has information resources and details of support agencies.

0800 735 566

ACC can help people with a physical and/or mental injury suffered as a result of sexual abuse or sexual assault. You can also email them on sensitiveclaims@acc.co.nz

Are a family member of someone who has died because of a criminal act

0800 842 846

This is a specialist homicide support service providing emotional support and practical assistance to help you and your family through every part of the process.

0800 299 100

Skylight specialises in helping children, young people and their families/whanau through tough times of change, loss, trauma and grief.

(06) 835 7075

Provides support and assistance for families of homicide, including specialised support for court hearings and Parole Board hearings.

ACC

0800 101 996

If you have lost a family member as a result of an injury (including homicide or a traffic related death), ACC may be able to provide financial support.

0800 559 009

If someone close to you has died, WINZ may be able to help you with immediate and ongoing expenses.

Are looking for services for children

0800 376 633 or free txt 234

Youthline works with young people, their families and those supporting them to ensure young people know where to get help and can access support when they need it.

0508 326 459

If you suspect child abuse or neglect, or are worried about a child or young person, you can call Child, Youth and Family anytime to talk to one of their social workers.

0800 227 627

Barnados provide support and counselling services to children and their families. Barnados also have a free counselling service for kids and young people - 0800 What's Up

0800 884 529

Youthlaw provide legal services to anyone aged under 25 nationwide who are unable to access legal help elsewhere, or those acting on their behalf.

0800 224 453

Provides advice to people who are concerned about a child or young person's right or well being and advocates for the interests and wellbeing of children and young people.

Are looking for a Whanau Ora Maori service provider

0800 929 282

Te Pou Matakana is the Whanau Ora Commissioning agency for Te Ika a Maui (the North Island). Their website has a list of Whanau Direct providers and their contact details.

See regional contact details on TPK's website

Works within government and communities to support Maori. TPK can provide you with information and contacts for Whanau Ora health services, education services and social services.

Are looking for Pasifika services

(09) 832 2555

Provides a range of services to Pacific people in New Zealand, including counselling, sexual abuse support services, whanau/family support and family violence men's programmes.

(04) 473 4301

Can give you advice and information about government processes and provide contact details for support services. Their website has a range of resources for Pacific peoples.

Are looking for services for refugees and migrant people

(04) 494 0546

Have a searchable directory of organisations that provide services to ethnic communities. Website provides general advice and news alerts for people from ethnic communities.

0800 742 584

Shakti provides culturally competent support services for women, children and families of Asian, African and Middle Eastern origin who have experienced domestic violence.

Are concerned about an older person

(04) 801 9338

Age Concern provides free and confidential Elder Abuse and Neglect Prevention Services to older people and their carers throughout New Zealand, as well as advocacy and support.

Have a disability

0800 373 664

The Ministry of Health has a list of organisations that it contracts to provide disability information and advisory services. The website also has disability publications and advice.