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0800 650 654 24/7 Victims Information Line

Victims' rights

Victims of crime in New Zealand have rights. These rights are set out in the Victims Code.

All organisations that provide services to victims of crime aim to meet the standards set out in the Victims Code. But if you believe you haven't been treated fairly then you have the right to make a complaint.


You will be treated fairly and respectfully by all people, organisations and government agencies that help you, your family and whānau.

You can expect to be treated with courtesy, compassion and respect. You will receive quality services that are culturally appropriate.

Your personal information will be kept private.


You have the right to be told about services that can help you, to be kept informed of the progress of the case through court and to know what to expect when you go to court.

You have the right to speak Māori or use New Zealand Sign Language in court as a witness.

You have the right to make a victim impact statement, which tells the court how the crime has affected you.

You have the right to tell the judge what you think about the offender being considered for name suppression.

If any of your property was taken as evidence, you have the right to get it back as soon as possible.

In some cases, you have the right to be told when the offender will be released and to have a say on things like bail, extended supervision orders or parole. You will need to register to get this information. You can name a person to get it on your behalf.

If you’re the victim of an offence by a child or young person, you have the right to attend a family group conference and have a say in what you’d like to see happen.

Make a complaint

If you think your rights have not been met, or you have not received the standard of service you expect, you can make a complaint.

More information about the Victims Code

These publications and other supporting materials, like posters and wallet cards, are free to order.

Information about the Victims Code is available in a range of languages.

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