Immediate safety help
If you’re in immediate danger contact 111
Call 111 and ask for police if the situation is urgent or is happening now.
This includes if:
- someone is injured or in danger
- a crime is in progress or has just happened
- there is a serious risk to life or property.
If you’re unsure, you can still call 111 and police will help decide the right response.
If you need help but it’s not safe to speak, you will be asked to press keys for emergency assistance.
111 is a free nationwide service available 24/7.
111 Emergency Services (New Zealand Police)
111 TXT service
If you have trouble hearing or talking on the phone, you can sign up for the 111 TXT service so you can contact police, fire and ambulance in an emergency.
111 TXT for hearing and speech difficulties (New Zealand Police)
111 and different languages
Regardless of the language you speak, please contact 111 in an emergency.
New Zealand Police have bilingual communications staff who speak around 18 languages.
Immediate safety lines
Crisis lines
Crisis lines are support services you can contact any time, day or night, if you need urgent support after experiencing a crime or other traumatic events.
It may help to talk to someone if you feel overwhelmed, do not feel safe, or are worried about the safety of your whānau.
If you are in immediate danger call 111 and ask for police
Find more information about urgent help if you are in immediate danger: Immediate safety help
General support after crime or trauma
Victim Support
Victim Support provides free support for people affected by crime and traumatic events, including family and whānau and witnesses.
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Freephone: 0800 842 846 (24/7 support)
Mental health and emotional support
1737
1737 offers free, confidential support and counselling for anyone in Aotearoa New Zealand.
Family violence support
Women’s Refuge
Women’s Refuge supports women and children experiencing family violence. They can help you access safe-house accommodation and other support.
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Freephone: 0800 733 843 (24/7 support)
Shine
Shine supports people who have experienced family violence. They can help with emergency accommodation and other support.
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Freephone: 0508 744 633 (24/7 support)
Shakti
Shakti offers specialist family violence support in several Asian, Middle Eastern and African languages as well as English and some regional safe housing.
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Freephone: 0800 742 584 (24/7 support)
Sexual violence support
Safe to talk
Safe to talk is a free, confidential, specialist helpline for people affected by sexual harm.
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Freephone: 0800 044 334 (24/7 support)
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Text: 4334
HELP Auckland
HELP Auckland provides specialist support to anyone living in Auckland who has experienced sexual abuse.
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Freephone: 0800 623 1700 (24/7 support)
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Text: 8236
Support for young people
Youthline
Youthline supports young people, their families, and whānau throughout Aotearoa New Zealand on a range of issues.
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Freephone: 0800 376 633 (24/7 support)
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Text: 234 (24/7 support)
Elder abuse support
Elder Abuse Response Service
Elder Abuse Response Service supports older people who have experienced neglect, abuse or violence.
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Freephone: 0800 32 668 65 (24/7 support)
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Text: 5032
Other support services
Some organisations provide support, advice, counselling or legal help, but are not 24/7 crisis lines. You can choose the service that feels right for you and your circumstances.
Find more information about supporting organisations
Crisis lines
Immediate fraud help
Fraud is very common in the modern world and is increasingly sophisticated. Modern fraud is designed by professionals to hook in people even if they are careful. If something feels wrong trust your feelings.
Here are some options about what to do when it happens and where to get help.
If you think you are being scammed, stop all contact immediately:
- do not or share any more information
- do not install software or programs
- do not use any number or website given to you by the scammer.